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Dell Hell
Dear Dell Tech Support,
The reason I bought an extended warranty on my computer is because I don't want to have to open it up and fuck around with things inside. I was more than patient trying cable connections a few times, but after a while, it's ridiculous.
The CD-RW does not even have a light coming on. The drive is obviously bad as we determined when you had me move the power supply and ribbon cables about five times. When you start wanting me to move pins around (whatever the hell those are), that's when I draw the line. Send somebody the fuck out here to fix my computer. I hate mucking around in the box and please explain to me why it's a good idea to have customers fucking around in there anyway.
I have a pretty good idea what I'm doing, but I would assume that most people would be uncomfortable with messing around in there; I know I am. Having me unplug and plug things in four or five times is obviously not going to fix something. If I had wanted to be a technician, I would have choosen that field. Instead I want you to come fix it for me. Thanks for finally understanding that an hour into our experience together.
I do think I will be sending a nasty letter to you, especially since the guy who I spent the most time with on the phone thought I was talking about an added DVD drive, though I must have said a million times that these drives came with it when I bought it.
To sum up, I don't mind doing troubleshooting with you, but when it comes to a hardware problem that can't be fixed without opening the box, that means send out a technican.
Sincerely,
Kymberlie the girl with the headache after fucking around with you all afternoon
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Comments
Gina is not allowed to call customer support at Gateway anymore. They don't like it when you question there parentage. 
They used to do that shit with me and I was a Dell certified technician (which meant I'd taken a battery of tests from them so that when I said "xyz" is broken, send me the part, they were supposed to say, "would you like that next day or overnight deliver?"). I hate annoying tech support - especially annoying tech support that you've paid out the ass to get.
.: Ciscley said on March 31, 2003 12:36 PM :: link it :.Remember how Dell was highly advertised? So was vioxx and they are both bad for your health. I had a heart attck taking vioxx and got a damn dell computer and almost had another one worrying with this piece of shit.I would burn the damn thing but its not worth a match.This is a foreign based outfit run by the gang.
.: Edith said on August 7, 2005 08:58 PM :: link it :.Dells customer support is worse than living through a war. PLEASE PEOPLE, DO NOT BUY A DELL, DO NOT BUY A DELL, DO NOT BUY A DELL!
.: me said on March 30, 2006 12:54 AM :: link it :.You're too early! Come back at March 30, 2003 09:07 PM to see this post.
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