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Free Steaks
Steven and I went to the Texas Land & Cattle Steakhouse last night for dinner. While the food was great (excellent baked potato; yummy!), what was even better was the customer service.
When the waiter brought my salad I, of course, reached over for my silverware and unwrapped it which is when a big piece of fat fell out onto the table. Steven undid his and there was a big lump of gravy or cheese in it. Very disgusting. We flagged the waiter down, he apologized profusely, and brought us new napkins.
A little while later the manager came over and said he was very sorry that that had happened to us and he had taken care of the whole meal. That is far more than I would have ever expected, especially since we didn't talk to him at all - the waiter must have told him. We tipped the waiter $10 and left happy, vowing to remember to come have dinner there more often.
What a smart manager. He turned a possible issue (though, honestly, it didn't bug us that much) into a very positive situation for his restaurant. Kudos to him!
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Comments
The manager's investment is already paying off. Now us bloggers know that Texas Land & Cattle Steakhouse takes good care of it's customers!
~Susan
[Your site is absolutely beautiful.]
.: Susan said on November 3, 2002 01:07 AM :: link it :.You're too early! Come back at November 2, 2002 05:26 PM to see this post.
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