Neurotic Fishbowl: So Much For The Internet

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So Much For The Internet

So I get home from the gym last night and I go to the computer because I've been looking forward to upgrading Movable Type all afternoon in celebration of their birthday. I click Internet Explorer and get the dreaded "Page cannot be found error." I look at the cable modem and notice the cable light is out. I call RoadRunner and get connected to a very unhelpful tech guy. He asks me if the light is out, I say yes, and he tells me that that requires a tech guy and the next available appointment is October 15. WTF? A week away? I can't go without a cable connection for a week! I grudgingly make the appointment, hang up, and go bitch to Steven. Steven tells me to call back and talk to another guy since that guy is obviously an ass, so I redial the number and get connected to the nicest tech guy on the planet. After explaining to me what the cable light being out meant and why they couldn't do anything from that end, this guy was appalled that it was going to be a week before anyone could get out to see me. He bumped my ticket up to his superior to look at in the morning so he could see if he could "jar someone loose" to come and take care of me. He was so helpful that the survey RoadRunner sends out to ask you how your call was is going to be filled with glowing things about him. Hopefully we can get someone out today to get the modem fixed. It totally sucks when you can't get online!

.: Posted October 9, 2002 08:58 AM in Fish Tales, ";print substr($entry_cats, 0, -2); ?> :.


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Comments

oh, i've been there. i feel your pain!

.: bran said on October 9, 2002 10:32 AM :: link it :.

"I redial the number and get connected to the nicest tech guy on the planet."

Sadly, that's the exception, not the rule.

Being offline sucks. Good luck. :)

.: GeekGrrl said on October 9, 2002 03:04 PM :: link it :.

You're too early! Come back at October 9, 2002 08:58 AM to see this post.

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