Neurotic Fishbowl: Usability - We Don't Need No Stinking Usability!

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Usability - We Don't Need No Stinking Usability!

‹rant›I have a Tyfolio on Ty.com that allows me to keep a database of what Beanie Babies I have (I've got over 260. I'm sick; what can I say?). When I registered almost a year ago, somehow I must not have clicked on the "I'm over 18" link that was included in the registration e-mail so my registration has never been completed. I wanted to send someone a link to my Tyfolio, but since I'm not fully registered, I can't. I e-mailed Ty to let them know that I'm having problems with this and can't find a place on their site to update my registration info. I get an e-mail back saying it's in the e-mail they originally sent, go click there. I e-mail them back explaining that I no longer have a copy of the e-mail, could they please send me another. They e-mail me back to say that the e-mails are automatically generated and they can't do that. I can re-register, though, if I like. I politely explain to them that re-registering would mean entering my extensive collection again, and they basically say, "Tough shit." How annoying that they didn't plan this out better from a usability stand-point. I work at a web development company, so this is something that someone should have noticed. It just bugs me that I can't just have my registration changed. Grrrr!‹/rant›

.: Posted March 5, 2002 02:07 PM in Rants, ";print substr($entry_cats, 0, -2); ?> :.






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